Moving Industry Laws

By April 15, 2019Moving Blog
Moving Industry Laws

MOVING INDUSTRY LAWS BROKEN DOWN

There’s a lot to think about when making a long-distance move. Some people assume that all moving companies are created equal. Spending time shopping for the least expensive mover will get you in trouble. The FMCSA (Federal Motor Carrier Saftey Administration) created moving industry laws to protect the consumer and moving company. They came out with a booklet called “Your Rights and Responsibilities.” However, it’s your duty as a consumer to educate yourself. Check out this article on movers vs. brokers.

Moving Industry Laws and Complaints

Source: BBB

CUSTOMER’S RESPONSIBILITIES

Consumers have a responsibility when scouting moving companies, and some basic research can go along way. Hiring a mover is a luxury and an expensive one at that. Don’t be lazy! Spend a few minutes and check the DOT SAFER website for company history. Here you will see the years in business, fleet size, complaint history, and license information. Their site will give you some knowledge on a companies background and help you make a better choice. Moving industry laws are created for a reason. Check out this article on the top 5 complaints in the moving industry.
1. Read all moving documents issued by the mover or broker.
2. Be there at the time of pickup and delivery of your move. If you’re not available, you should have someone to act on your behalf.
3. Quickly notify your mover if something changes (i.e., move dates, additional items).
4. Make payment in the amount required and in the form agreed to with the mover.
5. Promptly filing claims for loss, damage or delays with your mover, if necessary
Laws in the moving industry

Source: White Glove Delivery

MOVERS RESPONSIBILITIES

Moving companies are responsible for being transparent. They must provide each customer with a written estimate and article list. They must disclose if they’re a broker or carrier along with their license information which should be on their quote and website. A moving company has up to 21 days to deliver your household goods without incurring any penalties. They’re also responsible for limited liability which covers up to 60 cents per lbs if something were to get damaged. I always suggest asking about additional insurance coverage. Remember that moving industry laws protect the mover as well. Check out this article on mistakes people make when choosing a mover.

FINDING THE RIGHT MOVER

It’s the consumer’s responsibility to understand their rights, moreover, do some basic research when choosing a company. The FMCSA, moving industry laws, protect the company as much as the consumer. Google is a great tool to research complaint. Also, you should check the DOT website for real insight into a mover. The site will provide you with license information and whether or not a company is in good standing, moreover go with your gut. A simple call will give you a feeling.

If a sales rep is pushy, then walk. There is no reason why a company should use high-pressure tactics to earn your business. Moving is already stressful, and the last thing anyone wants to deal with is a rogue mover. I hope this information helps and also gives you some knowledge on the moving industry laws and how they work. We wish you the best with your move.

Benjamin

Author Benjamin

Article Written by Ben M.  Check out our blog for more moving related posts.

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