Question 1

Are You A Licensed Carrier?

Accepted Answer

Yes, International Van Lines is a licensed carrier (USDOT: 2293832  MC: 796971)

Question 2

Do You Require A Deposit?

Accepted Answer

Yes, we require a deposit to reserve a moving date.

Question 3

What Is Your Cancellation Policy?

Accepted Answer

All deposits are fully refundable up to 48 business hours before the scheduled pickup date.

Question 4

How much should I tip the movers?

Accepted Answer

Tipping is optional, but If you want to leave a tip for your movers, follow the guide below.   A half-day move (4 hours or less) – $20 per person A full-day move (8-hour day) – $45 per person 12 hours or more – $50 -$100 per person

Question 5

What Are The Payment Methods?

Accepted Answer

We accept credit cards for the deposit. However, the balance is due as a cashier’s check, money order, cash, or business check. We will require 50% of the balance on the pickup date and the remaining balance on delivery.

Question 6

Can I Leave Items in Dressers?

Accepted Answer

Light items like clothing and odds & ends are fine to leave in dressers. Dressers can’t be used as a vessel to transport heavier items.

Question 7

Can I use bags to ship clothing?

Accepted Answer

We will accept some “moving bags.” However, garbage bags are not recommended because they can easily get punctured and cause damage.

Question 8

Can I change my moving date?

Accepted Answer

You can change your moving date with no additional fee.

Question 9

Can I change my inventory list before the move?

Accepted Answer

You can change your inventory up to 48 hours prior to your move.

Question 10

Do you charge additional for flights of stairs or elevators?

Accepted Answer

There is no charge for internal stairs. There is no charge for the first flight of external stairs. Each additional flight is a one-time charge of $75 per flight. There is a one-time fee of $75 for the use of an elevator.

Question 11

What happens if I have damage?

Accepted Answer

If you have damage you will need to file an insurance claim. If you choose to opt out of coverage we will settle at limited liability which covers 60 cents per lbs per article.

Question 12

When will I get my delivery?

Accepted Answer

Transit time varies based on distance and location, but can take 2 to 21 business days.

Question 13

What are items I can't ship?

Accepted Answer

Prohibited items list:Address BooksAirline TicketsAerosol cansAlcohol/Wine/Beverage of any kindAmmoniaAmmunitionCar batteriesCar TitlesCash – This includes change containers/banks/children's banksCell Phones/ Laptops/ I-padsCheck Books / Debit cards/ ID'sCharcoal/lighter fluidCharged scuba tanksChemistry setsCleaning solventsDarkroom chemicalsFertilizerFire extinguishersFirearms of any kindFireworksFuels/oilsHousehold batteriesJewelryKeroseneLiquid bleachMatchesNail polish/removerPaint thinnersPaints/varnishesPesticides / Weed killer/ Poisons/ Pool chemicalsPropane tanks (must have gauge showing empty)Rubbing alcoholPassports/ Financial DocumentsComputer dataHome VideosMedical Equipment (speak to IVL Rep for details)Medical/Dental RecordsMedication

Question 14

What should I move myself?

Accepted Answer

Items you should move yourself:Address BooksAirline TicketsCar TitlesCashCell PhonesCheck BooksComputer dataFamily PhotosFinancial DocumentsHome VideosMedical/Dental RecordsMedicationJewelry

Question 15

Who is responsible for parking permits?

Accepted Answer

Parking permits are the responsibility of the customer.

Question 16

What is a shuttle fee?

Accepted Answer

A shuttle is required at destination points that cannot accept 18-wheel semi-trailers. It is an additional $1 per cubic foot or $400 min. Shuttle service is often required in major cities like New York, Chicago, and San Francisco.

Question 17

What is a long-carry fee?

Accepted Answer

If the moving truck has to park 75 feet or further from the residence, you will be charged a one-time fee of $75 for each additional 75 feet.

Question 18

Do you ship cars?

Accepted Answer

Yes.

Question 19

Do you offer storage?

Accepted Answer

We offer long and short-term storage with the first month free.

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International Van Lines Moving FAQ’S

Frequently Asked Questions