Question 1

How far in advance should I book my move?

Accepted Answer

We recommend scheduling your move 3 to 4 weeks before your preferred moving date whenever possible. Booking early gives you the best selection of pickup dates, allows more time to prepare your inventory, and helps ensure a smooth moving experience. During peak moving season (May through August), we recommend booking even earlier because availability fills quickly. Last-minute moves are often available depending on scheduling, so contact us if you are moving on short notice.

Question 2

How do I receive a moving quote?

Accepted Answer

Getting a quote is fast, easy, and completely free. You can receive an estimate by:Calling one of our relocation coordinatorsCompleting our online quote requestScheduling a free virtual surveyScheduling a free in-home estimateAfter reviewing your inventory and services, we will provide a detailed binding estimate.

Question 3

Are moving estimates free?

Accepted Answer

Yes. International Van Lines provides free phone estimates, virtual estimates, and in-home estimates. There is never any obligation to book.

Question 4

Do you offer binding estimates?

Accepted Answer

Yes. We provide binding estimates, meaning your quoted price is guaranteed based on the inventory and services discussed during booking.Your price would only change if:You add or remove itemsPickup or delivery addresses changeAdditional services are requestedAccess conditions change significantlyBefore pickup we will review your inventory one final time to make sure everything remains accurate.

Question 5

What happens after I book my move?

Accepted Answer

Once your reservation is complete, we will begin preparing every detail of your relocation. Your moving process includes:Electronic signing of your estimateDeposit processingAssignment of your personal relocation coordinatorWelcome email and move documentsScheduling with dispatchPickup confirmationFinal confirmation call approximately 48 hours before pickupYour relocation coordinator will remain your primary point of contact throughout the move.

Question 6

Can I change my moving date?

Accepted Answer

Absolutely. If your plans change, contact your relocation coordinator as soon as possible. We will do everything we can to accommodate your requested dates. All deposits are fully refundable up to 48 business hours before the scheduled pickup date.

Question 7

Why is inventory accuracy important?

Accepted Answer

Accurate inventories help us:Provide an accurate binding estimateSchedule the proper truck sizeAssign the correct crew sizePrepare packing materialsPrevent unexpected chargesKeeping your inventory updated helps ensure everything goes smoothly. You can change your inventory up to 48 hours prior to your move.

Question 8

How much does an out-of-state move cost?

Accepted Answer

Every move is different, but most long-distance moves range between $1,500 and $12,000 depending on shipment size, distance, packing services, storage, accessibility, and time of year. The best way to determine your cost is with a free binding estimate.

Question 9

What affects moving costs?

Accepted Answer

Your moving price is determined by several factors, including:Volume of your shipmentMileagePacking servicesStorageSpecialty itemsShuttle service (if required)Delivery location accessibilityThe more accurate your inventory, the more accurate your quote.

Question 10

How is pricing calculated?

Accepted Answer

International Van Lines calculates long-distance moving costs based primarily on cubic feet (shipment volume), mileage, requested services, and pickup and delivery logistics. Unlike many movers, we provide binding estimates so you will know your costs before moving day.

Question 11

Are there any hidden fees?

Accepted Answer

No. Transparency is one of our core values. Our binding estimates clearly outline all charges before your move begins. Additional costs only occur if your inventory or requested services change after booking.

Question 12

Can you match another company’s estimate?

Accepted Answer

Yes. If you have received an estimate from another reputable licensed mover, we will gladly review it and determine whether we can match or beat the price.When comparing estimates, we evaluate inventory, services included, valuation coverage, and company reputation. Our goal is to provide excellent value, not simply the lowest price.

Question 13

How can I save money on my move?

Accepted Answer

You can reduce moving costs by:Decluttering before movingPacking non-fragile items yourselfMoving during the off-seasonBeing flexible with datesAvoiding unnecessary storageYour relocation coordinator can also suggest additional ways to reduce costs.

Question 14

What is a shuttle fee?

Accepted Answer

A shuttle is required at destination points that cannot accept 18-wheel semi-trailers. It is an additional $1 per cubic foot or $400 minimum. Shuttle service is often required in major cities like New York, Chicago, and San Francisco.

Question 15

What is a long-carry fee?

Accepted Answer

If the moving truck has to park 75 feet or further from the residence, you will be charged a one-time fee of $75 for each additional 75 feet.

Question 16

Do you charge additional for flights of stairs or elevators?

Accepted Answer

There is no charge for internal stairs. There is no charge for the first flight of external stairs. Each additional flight is a one-time charge of $75 per flight. There is a one-time fee of $75 for the use of an elevator.

Question 17

What payment methods do you accept?

Accepted Answer

Deposits may be paid using approved electronic payment methods, including major credit cards.Remaining balances may generally be paid using:Cashier’s CheckMoney OrderBusiness CheckZelleVenmoPayPalPlease confirm final payment options with your relocation coordinator before pickup.

Question 18

When are payments due?

Accepted Answer

A deposit reserves your moving date. The remaining balance is typically divided between pickup and delivery according to your moving agreement. Your coordinator will review all payment dates before your move.

Question 19

How much should I tip the movers?

Accepted Answer

Tipping is optional. If you want to leave a tip for your movers, follow the guide below:A half-day move (4 hours or less): $20 per personA full-day move (8-hour day): $45 per person12 hours or more: $50 to $100 per person

Question 20

Are you a carrier or broker?

Accepted Answer

International Van Lines is a licensed interstate moving carrier. We operate under our own federal operating authority (USDOT 2293832, MC 796971) and take responsibility for transporting your shipment.

Question 21

Are you licensed and insured?

Accepted Answer

Yes. International Van Lines is fully licensed and insured to perform interstate household goods transportation.

Question 22

How long have you been in business?

Accepted Answer

International Van Lines has proudly served customers since July 7, 2000. For more than two decades, we have helped individuals, families, military personnel, and businesses relocate throughout the United States and around the world.

Question 23

Why choose International Van Lines?

Accepted Answer

Customers choose IVL because of our:Experienced moving professionalsLicensed interstate carrier authorityBinding estimatesNationwide and international servicePersonal relocation coordinatorsProfessional packing servicesCompetitive pricingCommitment to customer serviceOur goal is to make every move as smooth as possible.

Question 24

Are your movers background checked?

Accepted Answer

Yes. Our moving professionals undergo:Background screeningProfessional trainingDrug testingOngoing safety training

Question 25

Can I pack my own boxes?

Accepted Answer

Absolutely. Many customers choose to pack clothing, books, decorations, and other non-fragile items themselves to reduce costs. If you prefer, we also offer complete professional packing services.

Question 26

What is included in full packing service?

Accepted Answer

Our full packing service includes:All packing materialsBoxesFurniture protectionDish packingPicture packingWardrobe boxesLoadingFurniture wrappingWe professionally prepare your belongings for safe transportation.

Question 27

Can movers finish packing on pickup day?

Accepted Answer

Yes. If you run out of time, our crew can professionally pack any remaining items before loading begins.

Question 28

Do you unpack after delivery?

Accepted Answer

Yes. Professional unpacking services are available as an optional service.

Question 29

Do you remove empty boxes?

Accepted Answer

Yes. Debris removal and box pickup services are available for an additional fee.

Question 30

Can you provide a Certificate of Insurance (COI)?

Accepted Answer

Yes. If your apartment, condominium, or HOA requires a Certificate of Insurance, we will coordinate directly with your property manager.

Question 31

Can I leave items in dressers?

Accepted Answer

Light items like clothing and odds and ends are fine to leave in dressers. Dressers cannot be used as a vessel to transport heavier items.

Question 32

Can I use bags to ship clothing?

Accepted Answer

We will accept some moving bags. However, garbage bags are not recommended because they can easily get punctured and cause damage.

Question 33

What should I expect on moving day?

Accepted Answer

Your moving crew will:Arrive during your scheduled pickup windowIntroduce the crew leaderReview your inventoryProtect floors and doorwaysWrap furniturePack remaining items (if requested)Load the truckReview paperwork before departureWe will answer any remaining questions before your shipment leaves.

Question 34

Do I need to be present?

Accepted Answer

Yes. Either you or an authorized representative must be present during pickup and delivery to review paperwork and inspect the shipment.

Question 35

How long does delivery take?

Accepted Answer

Transit depends primarily on distance. Typical delivery times range from 2 to 15 days for domestic moves, depending on mileage, scheduling, weather, and route. International ocean freight transit times vary by lane and are confirmed by your coordinator.

Question 36

Can you guarantee my delivery date?

Accepted Answer

While exact delivery dates cannot always be guaranteed due to weather, road conditions, or other unforeseen circumstances, we provide estimated delivery windows. Dedicated truck service is also available for customers requiring direct transportation.

Question 37

Can I track my shipment?

Accepted Answer

Yes. Customers may receive shipment updates through our customer service team or online tracking resources.

Question 38

What happens if my shipment is delayed?

Accepted Answer

If unexpected delays occur, we will communicate with you promptly and keep you informed throughout the process. Customer communication remains a top priority.

Question 39

Who is responsible for parking permits?

Accepted Answer

Parking permits are the responsibility of the customer.

Question 40

Do you offer storage?

Accepted Answer

Yes. We offer both short-term and long-term storage solutions for customers who need flexibility before delivery. The first month of storage is free on qualifying moves.

Question 41

Can my belongings be delivered from storage later?

Accepted Answer

Absolutely. Your shipment can remain in storage until you are ready to schedule final delivery.

Question 42

Are my belongings insured?

Accepted Answer

Every interstate shipment includes basic released value protection of $0.60 per pound per article at no additional cost. Additional valuation protection is also available for customers seeking greater coverage.

Question 43

Should I purchase additional protection?

Accepted Answer

If you are transporting valuable furniture, electronics, artwork, or antiques, many customers choose additional valuation protection for added peace of mind. Your relocation coordinator can explain the available options.

Question 44

How do I file a claim?

Accepted Answer

If damage occurs, contact our claims department. We will guide you through the claims process and explain what documentation is needed, including photographs and supporting paperwork.

Question 45

What are items I cannot ship?

Accepted Answer

Prohibited items list:Address BooksAirline TicketsAerosol cansAlcohol/Wine/Beverage of any kindAmmoniaAmmunitionCar batteriesCar TitlesCash, including change containers and children's banksCell Phones, Laptops, iPadsCheck Books, Debit cards, IDsCharcoal/lighter fluidCharged scuba tanksChemistry setsCleaning solventsDarkroom chemicalsFertilizerFire extinguishersFirearms of any kindFireworksFuels/oilsHousehold batteriesJewelryKeroseneLiquid bleachMatchesNail polish/removerPaint thinnersPaints/varnishesPesticides, Weed killer, Poisons, Pool chemicalsPropane tanks (must have gauge showing empty)Rubbing alcoholPassports, Financial DocumentsComputer dataHome VideosMedical Equipment (speak to IVL Rep for details)Medical/Dental RecordsMedication

Question 46

What should I move myself?

Accepted Answer

Items you should move yourself:Address BooksAirline TicketsCar TitlesCashCell PhonesCheck BooksComputer dataFamily PhotosFinancial DocumentsHome VideosMedical/Dental RecordsMedicationJewelry

Question 47

How can I avoid moving scams?

Accepted Answer

Before hiring any mover:Verify FMCSA licensingRead reviews across multiple websitesRequest a written estimateConfirm whether they are a carrier or brokerAvoid unrealistically low quotesNever sign blank paperworkAn informed customer is the best defense against moving fraud.

Question 48

Why are some moving quotes much cheaper?

Accepted Answer

Extremely low estimates often omit services or underestimate shipment size. Unfortunately, some dishonest companies use low pricing to secure deposits before dramatically increasing the cost later. Always compare services, not just price.

Question 49

What is a hostage load?

Accepted Answer

A hostage load occurs when a dishonest mover refuses to deliver your belongings until unexpected charges are paid. Choosing a licensed, reputable mover significantly reduces this risk.

Question 50

What is a bait-and-switch estimate?

Accepted Answer

A bait-and-switch occurs when a company intentionally provides an unrealistically low estimate to win your business and dramatically increases the price after loading your belongings. Always review your inventory carefully before signing any estimate.

Question 51

How do I verify a moving company’s license?

Accepted Answer

Ask for the company’s USDOT number and verify its operating authority through the Federal Motor Carrier Safety Administration (FMCSA). Also review customer feedback across multiple review platforms and confirm the company has a physical business location.

Question 52

How much does an international move cost?

Accepted Answer

International moving costs depend on shipment volume, origin and destination, shipping method (shared container, full container, or air freight), and service level (door-to-port vs door-to-door). Many household moves fall between roughly $3,500 and $18,000 door-to-door, but a studio LCL shipment and a four-bedroom FCL move to a distant region are not comparable. Use our international moving cost calculator for a planning range, then request a written quote after a survey.

Question 53

How long does international moving take?

Accepted Answer

Ocean freight transit times vary by lane. Many Europe-bound shipments arrive in about two to four weeks after sailing; Asia and Australia often take four to eight weeks; Canada and Mexico can be faster. Air freight is measured in days but costs more. Customs clearance, port congestion, and destination access can add time beyond pure sailing days. Your coordinator will confirm realistic windows for your route.

Question 54

What is the difference between LCL and FCL?

Accepted Answer

LCL (less than container load) means your goods share a container with other shipments, which is cost-effective for smaller moves. FCL (full container load) gives you an exclusive 20-foot or 40-foot container, typical for whole-home relocations and when shipping a car with household goods. See our full container load sizes guide for dimensions and capacity.

Question 55

What size moving container do I need?

Accepted Answer

A 20-foot container often suits a one- to two-bedroom home; a 40-foot or 40-foot high-cube container is common for three bedrooms and larger, or when combining furniture and a vehicle. Volume is best confirmed through an inventory survey rather than guessing by bedroom count alone.

Question 56

Do you handle customs clearance?

Accepted Answer

Yes. International Van Lines is licensed by the Federal Maritime Commission (FMC 021051) and assists with export documentation, destination customs paperwork, and coordination with local partners. Requirements vary by country. Your specialist will outline forms, duties, and timelines for your destination.

Question 57

What items cannot be shipped internationally?

Accepted Answer

Most countries prohibit or restrict hazardous materials, perishables, plants, ammunition, certain chemicals, and undeclared valuables. Liquids, aerosols, and opened food items are commonly refused. Your coordinator provides a destination-specific prohibited list. When in doubt, leave the item behind or ask before packing day.

Question 58

Can I ship my car with my household goods?

Accepted Answer

Yes. Many overseas moves consolidate a vehicle inside the same container as household goods or ship it on a separate roll-on/roll-off service depending on lane and budget. Electric vehicles, oversized trucks, and inoperable cars may need special handling. Confirm dimensions and title paperwork early.

Question 59

Do you offer international storage?

Accepted Answer

Storage is available at origin and destination when you need to stage a move, wait for housing, or align delivery with a lease start date. The first month of storage is free on qualifying moves. Additional months are billed by volume. Ask about climate-controlled options if you are storing sensitive items.

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International Van Lines Moving FAQ’S

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Frequently Asked Questions