International Van Lines Cancellation Policy

CANCELLATION POLICY –  ONCE RESERVATIONS HAVE BEEN MADE WITH International Van Lines, DEPOSITS ARE REFUNDABLE IF IN WRITING UP TO 48 HOURS BEFORE THE SCHEDULED PICK UP DATE. DEPOSITS ARE NOT REFUNDABLE IF CANCELLATION IS MADE LESS THAN 48 HOURS PRIOR TO THE FIRST SCHEDULED PICKUP DATE. TO FINALIZE THE REQUEST YOU NEED TO CONTACT YOUR REPRESENTATIVE.

 

I agree to pay the total charges for moving services to be provided by International Van Lines (the “Company”). I understand that my deposit/fee represents only a portion of my total estimated service charges. For scheduling and routing purposes my deposit/fee is not refundable, unless I notify the Company in writing by sending email to info@internationalvanlines.com of my intent to cancel the estimate, change my pick up date, or place the move on hold, at least 48 hours (Saturday, Sundays and Holidays not included) prior to the pack or load date (whichever comes first) listed above. I understand that if I cancel my move less than 48 hours prior to the scheduled pack or load date and the truck has not arrived at the pick-up location than I am only entitled to receive a credit of my deposit for future interstate moving services to be used by the cardholder within a 12 month period from the date of cancellation. If I cancel my move less than 48 hours prior to the scheduled pick-up or load date and the truck has arrived to attempt services then I am not entitled to a refund or a credit of my deposit/fee. All credit card refunds will be processed on my next billing statement.