MOVING INDUSTRY LAWS BROKEN DOWN
There’s a lot to think about when making a long-distance move. Some people assume that all moving companies are created equal. Spending time shopping for the least expensive mover will get you in trouble. The FMCSA (Federal Motor Carrier Saftey Administration) created moving industry laws to protect the consumer and moving company. They came out with a booklet called “Your Rights and Responsibilities.” However, it’s your duty as a consumer to educate yourself. Check out this article on movers vs. brokers.
Source: BBB
CUSTOMER’S RESPONSIBILITIES
Source: White Glove Delivery
MOVERS RESPONSIBILITIES
Moving companies are responsible for being transparent. They must provide each customer with a written estimate and article list. They must disclose if they’re a broker or carrier along with their license information which should be on their quote and website. A moving company has up to 21 days to deliver your household goods without incurring any penalties. They’re also responsible for limited liability which covers up to 60 cents per lbs if something were to get damaged. I always suggest asking about additional insurance coverage. Remember that moving industry laws protect the mover as well. Check out this article on mistakes people make when choosing a mover.
FINDING THE RIGHT MOVER
It’s the consumer’s responsibility to understand their rights, moreover, do some basic research when choosing a company. The FMCSA, moving industry laws, protect the company as much as the consumer. Google is a great tool to research complaint. Also, you should check the DOT website for real insight into a mover. The site will provide you with license information and whether or not a company is in good standing, moreover go with your gut. A simple call will give you a feeling.
If a sales rep is pushy, then walk. There is no reason why a company should use high-pressure tactics to earn your business. Moving is already stressful, and the last thing anyone wants to deal with is a rogue mover. I hope this information helps and also gives you some knowledge on the moving industry laws and how they work. We wish you the best with your move.
